FAQ

About the product

What are semi-cured gel stickers and wraps?
They are partially cured gel strips that are applied directly to the nail, without the need for liquid polish or drying time. They offer a salon finish in minutes, protecting the natural nail.

Do I need a UV/LED lamp to apply them?
No. Our products are designed to be applied without a lamp, making them ideal if you're looking for speed and simplicity at home.

How long do they last?
Up to 20 days, depending on the care and daily activity of your hands.

Are the products vegan?
Yes, all our formulas are cruelty-free.

Is the packaging sustainable?
We work with recyclable packaging and conscious materials, as part of our commitment to the environment.

About the application

Is it difficult to apply them if I've never done it before?
No, they are designed for beginners. The process takes only minutes and requires no prior experience or salon tools.

Can I remove them myself at home?
Yes, removal can be done at home following the recommended process, without damaging the natural nail.

Orders and shipping

How long will it take for my order to arrive?
Express shipping to mainland Spain takes 48 hours / 1-2 business days, and Standard shipping takes 5-7 business days. For the Canary Islands, Ceuta, Melilla, and the rest of Europe, the delivery time is 10-15 business days. You can check all the details in our Shipping Policy.

Is shipping free?
Yes, for orders over €48 within the Iberian Peninsula.

Can I track my order?
Yes, you will receive an email with the tracking number as soon as your order is processed and shipped.

Returns and exchanges

Can I return my order if I'm not satisfied?
Yes, you have 30 calendar days from receipt to request a return, provided the item is unused and retains its original packaging. See all details in our Returns and Refund Policy.

What if my product arrives damaged or defective?
Write to us at info@jardindopal.com with your order number and photos of the product, and we will provide a quick solution.

Other

How can I become a Jardin d'Opal distributor?
Visit our Be Pro section to learn about the benefits and submit your supplier application.

How do I contact you if my question isn't here?
You can write to us via our contact form or at info@jardindopal.com. If your query is about an ongoing order, please include your order number to expedite the response.

What is the Ambassadors Program?

A program created for those who love creating nail art content and want to share their real experience with Jardin d'Opal. If you are passionate about the world of nails, enjoy filming your designs, and want to inspire your community, this is your opportunity to turn your creativity into real income by recommending our products and becoming part of a brand that values authenticity, self-care, and a good eye for detail.

How does it work?

In 4 simple steps you start earning

  • 1. Apply now

    Tell us about yourself, your community, and why you want to be a Jardin d'Opal ambassador. Complete the ambassador application form

  • 2. Approval

    We review your application manually. If you're a good fit, we'll give you access to your portal with your personalized code.

  • 3. Share

    Choose 2-3 designs from our Stickers and Wraps catalog for your ambassador kit. Create authentic content, share your link, and start earning income.

  • 4. Sales commission

    Earn commission for every sale made with your code, with real-time tracking from your personalized code. No earning limit: the more sales, the more commission you take.

What does being an ambassador offer you?

  • Free Ambassador Kit, with designs of your choice.
  • Commission on every sale, with no cap.
  • Featured spot in our "Ambassadors" Highlights.
  • We start the collaboration with a gifted + affiliate model (gifted product + commission on each sale). If the campaign is successful, we will take the next step to discuss Ads / Whitelisting, promoting your content with ad spend to further boost your earnings.

Who are we looking for?

You don't need thousands of followers, just a passion for nails and a desire to create authentic content.

  • Be of legal age and have an active social media presence (Instagram and/or TikTok).
  • Share honest and relatable manicure/beauty content, not perfect or artificial.
  • Post at least 1-2 pieces of content per month using the kit.
  • Protect the brand: Do not share your code on mass coupon sites or spam channels.

Ready to start?

Apply today to the Jardin d'Opal Ambassador Program and turn your passion for nails into a real source of income. You just need to complete the form, tell us a little about yourself and your community, and await our review.

We will respond within a maximum of 5 business days with the decision on your application. We want to get to know you and have you be part of this community of creators!

I want to be an ambassador

Frequently asked questions

Who can apply?

Any adult with an active social media presence on Instagram, TikTok, or both, and a genuine affinity for the at-home manicure, DIY beauty, or K-beauty niche.

What happens after I fill out the form?

We manually review your profile against our selection criteria (aesthetics, real audience, brand affinity). We will contact you via DM within 5 business days.

What do I receive if I am accepted?

A creator kit with 2-3 Sticker and Wrap designs of your choice, your personalized discount code, and access to your sales tracking link.

How are commissions calculated?

On the sale value, excluding shipping: 20% on individual Stickers/Wraps, 12% on the Express Kit and 20-Day Kit. The 4-Design Kit does not generate commission. Commissions are paid monthly.

Are your products vegan and cruelty-free?

Yes. Our formulas are vegan, free of TFAS, TPO, DMTA, HEMA, toluene, formaldehyde and DBP, and we do not test on animals. Formulated under EC Regulation 1223/2009. This is our own formulation commitment; we do not yet have independent external certification.

Where are the products manufactured?

They are manufactured in China, with quality control carried out in Spain before reaching our customers.

Can I choose my designs?

Yes, you choose 2-3 designs from our individual Stickers and Wraps catalog for your creator kit.

Can they use my content?

We're starting our collaboration with a gifted + affiliate model: a gifted product plus a commission for each sale made with your code. If the campaign is successful, we'll take the next step to discuss Ads / Whitelisting, promoting your content with ad spend to further boost your earnings.

Can I lose my program access?

Yes, if there is no activity (content or sales) for 2 consecutive months, or if inappropriate use of the code is detected.

Can I withdraw from the program if I no longer wish to participate?

Yes, you can unsubscribe at any time by writing to info@jardindopal.com.

Can the program's conditions change?

Yes, codes and commissions may be adjusted with prior notice if business conditions change. Any changes will be communicated via email or DM.